Frequently Asked Questions

1. Location & Access
Q1. Where is Fumotoya located?

A. Fumotoya is located inside the Keio Plaza Hotel in Shinjuku-ku, Tokyo. It is easily accessible from Shinjuku Station, allowing you to enjoy authentic Japanese cuisine in a calm and relaxing atmosphere.

Q2. How do I get to Fumotoya from Shinjuku Station?

A. You can come from the West Exit of Shinjuku Station (JR, private railways, and subway lines). Please use the Keio Plaza Hotel as your landmark. For detailed directions, please check the access page on our website.

Q3. Which station is the nearest?

A. You can use JR Shinjuku Station, as well as the Toei Oedo Line Tochomae Station, among others.

Q4. Which floor of the Keio Plaza Hotel is the restaurant on?

A. Fumotoya is located inside the Keio Plaza Hotel. Please check the guide signs inside the building or ask a hotel staff member.

Q5. Is there a parking lot?

A. You can use the Keio Plaza Hotel parking lot. For rates and service details, please check the hotel's parking guide.

Q6. Can I walk from Shinjuku Station?

A. Yes. You can walk here from the West Exit of Shinjuku Station. To make it easy even for first-time visitors, we provide a step-by-step guide with photos on our website.

2. Business Hours & Reservations
Q7. Do you serve lunch?

A. Yes. We are also open during lunch hours. It is available for various occasions such as daytime dining, business dinners, and family meals.

Q8. Do you serve dinner?

A. Yes. In the evening, you can enjoy Japanese cuisine and seasonal flavors in a calm atmosphere.

Q9. Is a reservation required?

A. You can walk in without a reservation, but we recommend booking in advance if you prefer a private room or a course meal.

Q10. Can I make a reservation online?

A. Yes. You can make a reservation from the reservation page on our website. Please select your preferred date, time, and number of guests.

Q11. Are same-day reservations available?

A. Depending on seat availability and preparation status, we may be able to accept them. If you are in a rush, please contact the restaurant directly.

Q12. Can I change or cancel my reservation?

A. For reservation changes or cancellations, please contact the restaurant as early as possible. Cancellation policies vary depending on the course and the number of guests.

Q13. What is the minimum number of people for a reservation?

A. We accommodate anything from small gatherings to group banquets. We will guide you to seats suitable for your party size.

3. Cuisine & Courses
Q14. What kind of food can I enjoy at Fumotoya?

A. We primarily offer Japanese cuisine incorporating seasonal ingredients, valuing the natural flavors of the produce.

Q15. Do you offer Kaiseki cuisine?

A. Yes. We offer course meals featuring seasonal delicacies. It is also recommended for dining with important guests or business entertaining.

Q16. Do you serve Soba noodles?

A. Yes. You can enjoy Soba noodles at Fumotoya. Please be sure to try them during your meal or gathering.

Q17. Are there lunch courses available?

A. Yes. We offer lunch menus suitable for daytime dining, business lunches, and family gatherings.

Q18. Are there dinner courses available?

A. Yes. We offer course meals fitting for an evening meal. Please enjoy dishes incorporating seasonal ingredients.

Q19. Do course contents change?

A. Course contents may change depending on the season and availability of ingredients. You can enjoy flavors unique to that particular time of year.

Q20. Can you accommodate food allergies?

A. If you have food allergies, please inform us of the specific ingredients and symptoms when making your reservation. Depending on the request, accommodation may be difficult, so please consult with us in advance.

Q21. Can I change ingredients I dislike?

A. We will consider accommodating requests within a reasonable scope. If you wish to change any ingredients, please let us know when making your reservation.

Q22. Are there children's menus?

A. Regarding meals for children, we are happy to discuss options based on age and preferences. Please contact the restaurant for details.

4. Private Rooms, Meet-and-Greet & Business Dinners
Q23. Do you have private rooms?

A. Yes. We offer private rooms with a calm atmosphere. They can be used for family meals or important business gatherings.

Q24. Can I dine in a completely private room?

A. Yes. We offer plans that allow you to use a fully private room. You can enjoy your meal leisurely without worrying about your surroundings. Please check when making a reservation.

Q25. Can it be used for family meet-and-greet events (Yuiino / Kaizoku)?

A. Yes. It is recommended for family get-togethers to celebrate important milestones between families. Enjoy seasonal Japanese cuisine in a quiet private room.

Q26. Are there special courses for family meet-and-greets?

A. Yes. We offer special meet-and-greet courses suitable for family introductions and important celebrations. They are available for both lunch and dinner.

Q27. Can you prepare a toast drink for family meet-and-greets?

A. Please consult us regarding drinks when making your reservation. We will guide you based on your preferences.

Q28. Can it be used for business entertainment and dinners?

A. Yes. With our quiet private rooms and high-quality Japanese cuisine, it is ideal for entertaining important business clients or hosting business dinners.

Q29. Are there courses tailored for business entertainment?

A. Yes. We offer recommended courses for hosting and welcoming important guests.

Q30. Can it be used for celebrations and anniversaries?

A. Yes. It can also be used for special occasions such as birthdays, wedding anniversaries, and milestone longevity celebrations.

Q31. Can it be used for memorial services and family gatherings?

A. Yes. It can be used for family gatherings and meals following memorial services. Please consult us regarding the number of guests and menu options.

Q32. Is there a charge for using private rooms?

A. Conditions and fees for private room usage may vary depending on the room and plan. Please inquire when making your reservation.

Q33. What is the maximum capacity for private rooms?

A. The capacity varies by room. If you let us know your desired number of guests, we will guide you to a suitable room.

5. Children, Wheelchairs & Facilities
Q34. Can I visit with children?

A. Yes. You are welcome to dine with your family. Please let us know the ages and number of children in advance.

Q35. Can I enter with a stroller?

A. Accommodation depends on seat availability and aisle space. Please consult us when making your reservation.

Q36. Is the restaurant accessible for wheelchair users?

A. We accept advance inquiries to ensure that wheelchair users can dine with peace of mind. If you contact the restaurant before your visit, we can guide you through the hotel pathways and seating arrangements.

Q37. Are there wheelchair-accessible restrooms?

A. For barrier-free facilities inside the Keio Plaza Hotel, please inquire with hotel staff.

Q38. Can guests with mobility difficulties use the restaurant?

A. We will assist you as much as possible with movement and seating upon arrival. If you have any concerns, please consult us in advance.

Q39. Are there elevators?

A. Yes. You can use the elevators inside the Keio Plaza Hotel. Please check the indoor guide signs when you arrive.

6. Payment & Others
Q40. Can I use credit cards?

A. Please inquire with the restaurant regarding accepted credit card brands.

Q41. Can I use electronic money or QR code payments?

A. Please inquire with the restaurant regarding available payment methods.

Q42. Can you issue a receipt?

A. Yes. Please let our staff know at the time of payment.

Q43. Can receipts for business entertainment be issued under a company name?

A. Yes. You can specify a company name or title. Please request this at the time of payment.

Q44. Can multiple people pay separately?

A. Please consult our staff regarding payment methods when making your reservation or upon arrival.

Q45. Are all-you-can-drink plans available?

A. Please check our latest course details or contact the restaurant regarding the availability of all-you-can-drink options and eligible courses.

Q46. Is there a wide variety of alcoholic drinks?

A. We offer beverages carefully selected to pair well with our cuisine. Please check our drink menu for details.

Q47. Is English support available?

A. To ensure international guests can dine with peace of mind, please contact the restaurant to inquire about our available support.

Q48. Is there a dress code?

A. We do not have a strict dress code, but we kindly ask that you wear attire suitable for enjoying a meal in a calm atmosphere.

Q49. Can it be used for year-end or New Year parties?

A. Yes. We cater to a wide range of occasions, from family and friend gatherings to company banquets and dinners. Please consult us regarding guest counts and budgets.

Q50. How can I make an inquiry?

A. Questions regarding reservations, cuisine, and private room usage can be made via the inquiry and reservation page on our website, or by phone to the restaurant.